Finding Your Fit
How do I choose my jewelry size?
Visit our Jewelry Size Guide for measuring tips, necklace length conversions, and a US ring-size reference. Then compare your measurements with the sizes listed on the individual product page.
Is every piece adjustable?
Fit and closures vary by design. Check the product description for details about adjustable chains, stretch fits, closures, and available sizes.
What materials are used in your jewelry?
Materials vary by piece. Our collection includes designs described as gold-plated stainless steel, sterling silver, and beaded jewelry. Please review the individual product description for its specific materials.
How should I care for my jewelry?
We select high-quality materials for our jewelry. To help preserve your pieces, do not soak them in seawater or wear them while swimming in the ocean. Our men's collection is suitable for all-weather wear, but this does not mean it should be soaked in salt water. Follow any care instructions provided for your individual piece.
Made-to-Order & Custom Pieces
Do you offer made-to-order jewelry?
Selected pieces are handmade to order. Check the product description for any preparation time or sizing instructions that apply to your chosen piece.
Can I request a custom necklace length?
Selected designs offer custom lengths. The Boss and Volcanic Luxe product descriptions include instructions to enter your preferred length in the order notes. Custom sizing is not offered on every product, so check the individual listing before ordering.
Can Priscilla create a custom piece from my drawing?
Have a drawing or an idea for a custom piece? Please send an email inquiry with your drawing and a description of what you have in mind. Priscilla can arrange a Zoom meeting with you to discuss your vision and the possibilities for your piece. Visit our Contact Us page to start your inquiry.
Shipping
Where do orders ship from?
Orders ship from Los Angeles, California.
When will my regular order ship?
Please allow 2–3 business days for regular-order processing before shipment. Processing time is separate from delivery time.
When will my express order ship?
Express orders placed before 12:00 p.m. Eastern Time ship the same day, except for items requiring additional preparation, such as necklace extensions.
How long do men's necklace extensions take?
Men's necklaces requiring an extension beyond 18 inches need 1–3 business days before shipment. Please allow this preparation time even when selecting express shipping.
In-Store Availability
Can I find your pieces in stores?
A limited Priscilla Lee collection will be available in stores soon. Release dates are coming soon, and participating locations will be listed on our upcoming store locator map. Stay tuned for announcements.
Getting Help
How can I contact Priscilla Lee?
For now, please send all inquiries through live chat, email, or written messaging. We are not offering phone support at this time. Visit our Contact Us page to send an email inquiry. Include the product name for product questions or your order number for help with an existing order.