Refund policy

RETURN & REFUND POLICY

We want you to love your pieces. Please read our policy carefully before purchasing.

Return Window

You have 3 days from the day your order is delivered to ship your return back to us.
Your return must be sent with a valid, trackable tracking number. Your tracking must show the return was mailed within the 3-day window to qualify for a refund.
Returns shipped after 3 days will not be accepted.

Return Conditions

To qualify for a refund, items must be:

Unworn and unused
Returned with all original tags attached
Returned in their original packaging, complete and intact

Items showing any signs of wear, damage or tampering will not be refunded.

Final Sale — Non-Refundable Items

For hygiene reasons and because these pieces are made just for you, the following are final sale and cannot be returned or refunded:

All custom and made-to-order pieces
All body jewelry, including hand jewels and body jewels

How to Start a Return

Email us here with your order number before sending anything back.
We'll reply with return instructions and our return address.
Ship your item within 3 days of delivery and send us your tracking number.

Returns sent without contacting us first will not be accepted.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to let you know if your refund is approved. Approved refunds go back to your original payment method. Your bank may take a few extra days to post it.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong item, email us within 3 days of delivery with your order number and photos, and we'll make it right.